Shipping policy
SHIPPING POLICY:
SHIPPING RATES
Roobear Kids offers free standard shipping within Canada on orders $99 CAD and up.
Flat rate shipping for orders under $99 CAD:
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| British Columbia | $15.00 | $24.00 |
| Alberta | $15.00 | $24.00 |
| Manitoba & Saskatchewan | $18.00 | $24.00 |
| Ontario | $19.00 | $26.00 |
| Eastern Canada | $22.00 | $26.00 |
| Territories | $22.00 | $26.00 |
| United States | $18.00 USD | $25.00 USD |
We reserve the right to not ship to certain areas where shipping costs are prohibitive.
SHIPPING METHODS
We ship using Canada Post, GoBolt Parcel and Uni Uni. Customers are responsible for all applicable taxes, duties, and customs fees.
FULFILLMENT TIME
In-stock orders are dispatched within 1 business day of the order being placed. This does not include transit time with the carrier. Any orders with preorder items will be dispatched and shipped once all items in the order are in stock.
ESTIMATED DELIVERY TIMES
Transit times from the date of shipment:
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| British Columbia | 2–7 business days | 2–4 business days |
| Alberta | 2–7 business days | 2–4 business days |
| Manitoba & Saskatchewan | 3–12 business days | 2–4 business days |
| Ontario | 2–9 business days | 3–5 business days |
| Eastern Canada | 5–14 business days | 3–5 business days |
| Territories | 7–21 business days | 7–21 business days |
| United States | 7–14 business days | 5–7 business days |
SHIPPING DURING SALES & LAUNCHES
Orders placed during large sales or product launches may take up to 1 week to be processed before shipment.
During sales, we are unable to change shipping addresses or combine shipping on multiple orders.
Items may be restocked or further marked down during a sale. Refunds will not be issued for purchases made before a restock or markdown. Roobear Kids reserves the right to refund any purchase.
