Hand-Me-Downs Program Terms & Conditions
These Terms & Conditions govern your participation in the Roobear Hand-Me-Downs Program (“Program”). By submitting items, you agree to the following:
1. Eligible Items
1. Eligible Items
- Only genuine Roobear pieces are accepted.
- Items must be in good condition — free of stains, holes, tears, or heavy wear.
- Roobear reserves the right to decline items that do not meet these standards.
2. How the Program Works
- You send us your gently used Roobear items.
- Accepted items will be listed for resale in the Hand-Me-Downs collection.
- Once an item sells, you will receive 50% of the resale price in Roobear store credit.
3. Store Credit
- Store credit will be issued to your Roobear account within 48 hours of the item’s sale.
- Credit is non-transferable and cannot be redeemed for cash.
- Credit can be used toward any future Roobear purchase.
4. Shipping
- If you are sending 10 or more items, Roobear will provide a prepaid shipping label upon request.
- If you are sending fewer than 10 items, shipping costs are your responsibility.
5. Unsold Items
- Items will remain available for resale for 8 weeks.
- After this period, any unsold items will be donated at Roobear’s discretion and will not be returned.
6. General Terms
- Roobear reserves the right to update, pause, or discontinue the Program at any time.
- Participation in the Program does not create any partnership, employment, or agency relationship.
- Roobear is not responsible for items lost or damaged in transit.