Passe-montagne
✓ FREE RETURNS ✓ FREE SHIPPING OVER $99
Notre cagoule Roobear est conçue pour un maximum de chaleur avec un minimum de tracas – un tricot double couche doux et confortable qui reste en place, couvre les oreilles et aide à empêcher la neige de pénétrer.
We offer free returns and exchanges on eligible items.
Start your return HERE
Final sale:
Mealtime, sale items and underwear are final sale and not eligible for return or exchange, unless defective or damaged on arrival.
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I love the design, feels so warm and cozy but most important my daughter won’t remove it from
Her head haha. Amazing product!
I ordered a great haul during the warehouse sale- my first Roobear order! I was so excited to receive my items but it’s been 2 weeks and my product still has not shipped. My friends all received their items within a few days.
I’m worried my order was lost or the products are not available. Giving 3 stars because I’ve see the product in real life and it’s lovely and I have hope my order will eventually make its way to me… but concerned about how operations are run? Please ship my order 🙏🙏🙏🙏
Hi Anne,
Thank you so much for your order and for your kind words about our products, we’re so glad to hear you're excited to receive them!
We would also like to apologize for the delay you experienced. This is not the level of service we aim to provide.
Kindly reach out to us directly with your order number so we can check on this for you and make sure everything is sorted out as soon as possible. We’re here to help and ensure you receive your items.
Thank you for sharing your experience and helping us improve.
The perfect winter accesory that can't easily be ripped off by a toddler who hates getting dressed to go outside.
I placed an order early December and was so excited to receive everything for my little gal. It took a while to arrive with holiday shipping, and when I opened it I was sad to see the balaclava was missing and a little meal set was in its place. I reached out for customer service and was told that they would ship out a new balaclava when they get the next shipment in, in mid January. While disappointed as I won't receive her cutie little balaclava until likely February, the quality of the other cutie clothing items I received is top tier and I know the balaclava will be worth the wait. Customer service said I could keep the meal set as it was their shipping/packing error and they'll ship the balaclava as soon as it arrives!